Our Commitment to our Customers

Our “Hassle Free Returns” Policy means you can buy with confidence because we guarantee your complete satisfaction!

At USAFGifts.com, our goal is to give you a positive shopping experience. If you received a damaged or defective item, or if there is any kind of error regarding your order (wrong size, wrong color, or wrong item), contact us at [email protected] to get the issue resolved at no additional cost to you.

Refunds & Exchanges:

Claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please follow these simple procedures to insure a hassle-free return:

1.     Contact us first – use [email protected] – include photos where possible as this will expedite your claim.

2.     We will provide you with a shipping address – different products are shipped to different sites.

3.     Insure your return package.

4.     We recommend that returns be properly packaged, to insure that items are not damaged in shipping. Also, please ship with some form of delivery receipt.

5.     Please enclose a note and describe the reason for the return – the more information the better.

6.     Return a copy of the original packing slip and include your phone number and email address.

7.     Please allow 7-14 days for us to process your refund to your credit card.

8.     Please note we only refund the original shipping charges if your order was shipped in error.

9.     Please note – we do not do exchanges.

Thank you for shopping at our website. We are confident that you will be completely satisfied with our service and with your purchase.

Shipping Policy

These are the product shipping costs.

ProductSingle ItemAdditional Item
T-shirts, tank tops, 3/4 sleeve shirts, long sleeve shirts, polo shirts, crop tops$3.99+$2.00
Hoodies, sweatshirts, jackets, sweatpants, joggers, pants$7.99+$2.50
Shirts, leggings, dresses, skirts, sports bras, shorts, swimwear, flags, fabrics, hair accessories$3.99+$2.00
Dad hats, baseball caps, snapbacks, trucker hats, 5-panel hats, mesh hats, beanies, bucket hats, visors, all-over print beanies$3.99+$2.00
White mugs, magic mugs (11oz)$6.49+$3.50
White mugs, magic mugs (15oz)$6.99+$4.00
Enamel mugs$3.99+$2.00
Coasters$3.99+$0.75
Embroidered Patches$3.99+$0.05
Posters (Inches: 8 × 10, 10 × 10, 11 × 14, 12 × 12, 12 × 16, 14 × 14, 12 × 18, 16 × 16, 16 x 20, 18 × 18, 18 × 24)$4.99+$0.40
Posters (Inches: 24×36)$5.99+$0.40

PRIVACY POLICY

Security/Privacy

This privacy statement discloses the privacy practices for the USAFGifts website. Our site agrees to notify you of:

1.     What personally identifiable information of yours or third party personally identification is collected from you through the website

2.     The organization collecting the information

3.     How the information is used

4.     With whom the information may be shared

5.     What choices are available to you regarding collection, use and distribution of the information

6.     The kind of security procedures that are in place to protect the loss, misuse or alteration of information under USAFGifts control

7.     How you can correct any inaccuracies in the information.

If you feel USAFGifts is not abiding by its posted privacy policy, you should contact us immediately – [email protected]

Information Collection and Use

We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.

Information Requests

A user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

Order Processing

We request information from the user on our order form. Each user must provide contact information (as a name and delivery address) and financial information (as a credit card number, expiration date). This information is used for billing purposes and to fulfil customer orders. If there are issues processing an order, this contact information will be used to contact the user.

Cookies

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We do not share, sell or distribute your Personal Data with unrelated third parties, except under these limited circumstances:

·        Personal Data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented.

·        We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganization, dissolution or similar event.

Links

This website contains links to other sites. USAFGifts.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL.

Our efforts to Contact You

If you provide us your email address, we will send you a welcome email. As a member of USAFGifts we will occasionally receive information on products, services, special offers, and a newsletter. You will always have the option to decline such forms of contact.

Notification of Changes

If we decide to change our privacy policy, we will post those changes.

How to Contact Us

·       Monday – Friday 10am – 4pm ET

·       Phone +1.727.364.2652

·       Email: [email protected]

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